Privacy Policy

 

Who we are

This website is operated by Sundae Roast, based at:

Promenade
Bowness-on-Windermere
Cumbria
LA23 3DE

If you have any questions about this Privacy Policy or how we use your personal information, please contact us via the Contact Us page on our website.

Information we collect

Our website is primarily an information website. We do not currently take orders or payments through the website.

We may collect personal information when you:

  • contact us using our website contact form;

  • communicate with us about an enquiry; or

  • interact with our website and its cookie and analytics features.

If you submit a contact form, the information collected may include your name, email address and any information you choose to include in your message.

We only ask for information that is reasonably necessary to respond to your enquiry.

How we use your information

We may use the information you provide to:

  • respond to enquiries and requests;

  • communicate with you about your enquiry;

  • operate and maintain our website;

  • understand how our website is being used; and

  • maintain the security and performance of our website.

We do not sell your personal information.

Our legal basis for using your information

Under UK data protection law, we need a lawful reason for processing your personal information.

Depending on the circumstances, we may process your information because:

  • it is necessary for our legitimate interests in operating our business and responding to enquiries;

  • you have given us your consent, for example to the use of certain non-essential cookies; or

  • we need to comply with a legal obligation.

Where we rely on consent, you can withdraw your consent at any time.

Cookies

Our website is built and hosted using Squarespace.

Squarespace uses cookies and similar technologies to help websites operate correctly. Some cookies are essential for the website to function and do not require your consent.

Non-essential cookies are restricted until you make a choice through our cookie banner.

When you first visit our website, you can choose whether to accept or reject non-essential cookies. You can also change your cookie preferences where this functionality is available through the website.

Cookies may be used to understand how visitors interact with our website and to help us improve its performance and visitor experience.

Squarespace

Our website is hosted by Squarespace, which may process certain information about visitors on our behalf in order to provide website hosting, security, analytics and related services.

This may include technical information such as your IP address, browser information, device information and information about how you interact with the website.

Squarespace has its own privacy practices governing how it processes information in connection with its services.

Sharing your information

We do not sell or rent your personal information.

We may share information with service providers where this is necessary to operate our website or business, such as Squarespace, which hosts our website and processes website data on our behalf.

We may also disclose information where we are legally required to do so.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries and meeting any legal, accounting or regulatory requirements.

When information is no longer required, we will delete or securely dispose of it where appropriate.

Your data protection rights

Under UK data protection law, you have rights in relation to your personal information. Depending on the circumstances, these may include the right to:

  • ask us for a copy of the personal information we hold about you;

  • ask us to correct inaccurate or incomplete information;

  • ask us to delete your personal information;

  • ask us to restrict how we use your information;

  • object to certain uses of your personal information;

  • withdraw consent where we rely on consent to process your information; and

  • request the transfer of your information in certain circumstances.

If you would like to exercise any of these rights, please contact us through the Contact Us page on our website.

You also have the right to raise a concern with the Information Commissioner's Office (ICO), the UK's data protection regulator.

Links to other websites

Our website may contain links to other websites, including social media platforms or third-party services.

Once you leave our website, those organisations are responsible for their own privacy practices. We recommend reviewing their privacy policies if you would like to understand how they use your information.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements.

Any updates will be published on this page and the date at the top of the policy will be updated accordingly.